Muni-Link Status - Incident history https://status.muni-link.com Muni-Link Fri, 25 Sep 2026 00:00:00 +0000 Planned Software Maintenance Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Billing, Payment Providers, Service Orders, Customer Portal v2, Datamart Sep 24, 20:30:57 GMT+0 - Identified - Software maintenance is planned for this time. There should be no downtime during this maintenance. Sep 25, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 25, 01:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , , ,

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>20:30:57</var> GMT+0</small><br><strong>Identified</strong> - Software maintenance is planned for this time. There should be no downtime during this maintenance..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 25 Sep 2026 00:00:00 +0000 https://status.muni-link.com/maintenance/cmufzldzk000a1nppp8mq97dn https://status.muni-link.com/maintenance/cmufzldzk000a1nppp8mq97dn Partial Outage Type: Incident Duration: 38 minutes Affected Components: Billing, Payment Providers, Service Orders, Authentication, Customer Portal v2, Liens/Loans, Customer Portal v1, Datamart, Notifications, Service Lines Aug 7, 17:14:03 GMT+0 - Investigating - We are currently investigating reports of outages on some systems. Aug 7, 17:35:36 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 7, 17:52:06 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 38 minutes

Affected Components: , , , , , , , , ,

<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>17:14:03</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports of outages on some systems..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>17:35:36</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>17:52:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 7 Aug 2026 17:14:03 +0000 https://status.muni-link.com/incident/cmsj7favd0dql1bn3lzh865kd https://status.muni-link.com/incident/cmsj7favd0dql1bn3lzh865kd Partial Outage Type: Incident Duration: 1 hour and 55 minutes Affected Components: Billing, Payment Providers, Service Orders, Authentication, Customer Portal v2, Liens/Loans, Customer Portal v1, Datamart, Notifications, Service Lines Aug 5, 20:27:47 GMT+0 - Investigating - We are currently investigating reports of some clients being unable to access the system or certain system features. Aug 5, 20:51:56 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 5, 22:23:06 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 55 minutes

Affected Components: , , , , , , , , ,

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>20:27:47</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports of some clients being unable to access the system or certain system features..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>20:51:56</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>22:23:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 5 Aug 2026 20:27:47 +0000 https://status.muni-link.com/incident/cmsgjgqox00n10yo50sruknii https://status.muni-link.com/incident/cmsgjgqox00n10yo50sruknii Issues Identified with the Service Orders module Type: Incident Duration: 1 hour and 49 minutes Affected Components: Service Orders Jul 24, 14:05:21 GMT+0 - Identified - We are aware of issues in the Service Orders module this morning. The issues are identified, several hotfixes have already been applied and the remainder will be fixes as they are available. Jul 24, 15:54:01 GMT+0 - Resolved - Services orders has been reverted to prior version, reported disruptions are resolved. Type: Incident

Duration: 1 hour and 49 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>14:05:21</var> GMT+0</small><br><strong>Identified</strong> - We are aware of issues in the Service Orders module this morning. The issues are identified, several hotfixes have already been applied and the remainder will be fixes as they are available. .</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>15:54:01</var> GMT+0</small><br><strong>Resolved</strong> - Services orders has been reverted to prior version, reported disruptions are resolved..</p> ]]> Fri, 24 Jul 2026 14:05:21 +0000 https://status.muni-link.com/incident/cmrz0ipcl09if0zlcz5z1obeu https://status.muni-link.com/incident/cmrz0ipcl09if0zlcz5z1obeu We are monitoring reports of degraded performance and intermittent connectivity issues Type: Incident Duration: 1 day, 21 hours and 56 minutes Affected Components: Liens/Loans, Billing, Payment Providers, Service Orders, Authentication, Customer Portal v2, Customer Portal v1, Datamart, Notifications, Service Lines Jul 7, 12:38:38 GMT+0 - Resolved - We are not seeing any more reports of degraded performance this morning. The problems were most likely related to various internet outages caused by severe weather. Jul 6, 20:40:18 GMT+0 - Monitoring - We are monitoring reports of degraded performance and intermittent connectivity issues. We are investigating activity from our service providers. Updates will be provided as they are available. Jul 7, 14:36:29 GMT+0 - Investigating - We are aware of continued issues with accessing the system. The causes are under investigation and we are working towards a resolution. Jul 8, 18:35:56 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 21 hours and 56 minutes

Affected Components: , , , , , , , , ,

<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>12:38:38</var> GMT+0</small><br><strong>Resolved</strong> - We are not seeing any more reports of degraded performance this morning. The problems were most likely related to various internet outages caused by severe weather..</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>20:40:18</var> GMT+0</small><br><strong>Monitoring</strong> - We are monitoring reports of degraded performance and intermittent connectivity issues. We are investigating activity from our service providers. Updates will be provided as they are available..</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>14:36:29</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of continued issues with accessing the system. The causes are under investigation and we are working towards a resolution..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>18:35:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 6 Jul 2026 20:40:18 +0000 https://status.muni-link.com/incident/cmr9op9u11c7x0rqfh8ivfbhf https://status.muni-link.com/incident/cmr9op9u11c7x0rqfh8ivfbhf Planned Software Maintenance Type: Maintenance Duration: 2 hours Affected Components: Billing, Service Orders, Customer Portal v2, Datamart Jun 16, 17:53:17 GMT+0 - Identified - Software maintenance is planned for this time. There should be no downtime during this maintenance. Jun 17, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 17, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>17:53:17</var> GMT+0</small><br><strong>Identified</strong> - Software maintenance is planned for this time. There should be no downtime during this maintenance..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 17 Jun 2026 00:00:00 +0000 https://status.muni-link.com/maintenance/cmqgxxg3800wx2oppq4oqsggs https://status.muni-link.com/maintenance/cmqgxxg3800wx2oppq4oqsggs Planned Software Maintenance Type: Maintenance Duration: 2 hours Affected Components: Billing, Payment Providers, Customer Portal v2, Datamart May 20, 00:00:01 GMT+0 - Identified - Maintenance is now in progress May 20, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully May 20, 00:00:00 GMT+0 - Identified - Software maintenance is planned for this time. There should be no downtime during this maintenance. Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Software maintenance is planned for this time. There should be no downtime during this maintenance..</p> ]]> Wed, 20 May 2026 00:00:00 +0000 https://status.muni-link.com/maintenance/cmp2qlz250a0jqh3id4acnnco https://status.muni-link.com/maintenance/cmp2qlz250a0jqh3id4acnnco Planned Security Updates 11:59 PM EST Sunday May 17th Type: Maintenance Duration: 1 hour Affected Components: Liens/Loans, Billing, Authentication, Service Orders, Customer Portal v2, Customer Portal v1, Service Lines, Notifications May 18, 03:59:01 GMT+0 - Identified - Maintenance is now in progress May 18, 04:59:00 GMT+0 - Completed - Maintenance has completed successfully May 18, 03:59:00 GMT+0 - Identified - We are planning for a scheduled maintenance of a few servers at this time. We expect disruption will be minimal. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , ,

<p><small>May <var data-var='date'> 18</var>, <var data-var='time'>03:59:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>04:59:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>03:59:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of a few servers at this time. We expect disruption will be minimal..</p> ]]> Mon, 18 May 2026 03:59:00 +0000 https://status.muni-link.com/maintenance/cmp18lg0806gbmobp20bim1y4 https://status.muni-link.com/maintenance/cmp18lg0806gbmobp20bim1y4 Datamart issue Type: Incident Duration: 7 hours and 23 minutes Affected Components: Datamart May 7, 19:47:17 GMT+0 - Resolved - This incident has been resolved. May 7, 12:24:41 GMT+0 - Identified - We are aware of an issue affecting the Datamart screens. The problem is identified and we are working towards a fix. May 7, 15:07:39 GMT+0 - Identified - A fix is in testing and will be deployed as soon as its verified. Type: Incident

Duration: 7 hours and 23 minutes

Affected Components:

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>19:47:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>12:24:41</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an issue affecting the Datamart screens. The problem is identified and we are working towards a fix..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>15:07:39</var> GMT+0</small><br><strong>Identified</strong> - A fix is in testing and will be deployed as soon as its verified..</p> ]]> Thu, 7 May 2026 12:24:41 +0000 https://status.muni-link.com/incident/cmovgktzm03f27uhjd63u287c https://status.muni-link.com/incident/cmovgktzm03f27uhjd63u287c Planned Software Maintenance Type: Maintenance Duration: 3 hours Affected Components: Billing, Payment Providers, Authentication, Customer Portal v2, Datamart Apr 24, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 24, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 24, 00:00:00 GMT+0 - Identified - Software maintenance is planned for this time. There should be no downtime during this maintenance. Type: Maintenance

Duration: 3 hours

Affected Components: , , , ,

<p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Software maintenance is planned for this time. There should be no downtime during this maintenance..</p> ]]> Fri, 24 Apr 2026 00:00:00 +0000 https://status.muni-link.com/maintenance/cmnyqgv5h00lj6i6qlp8pad9g https://status.muni-link.com/maintenance/cmnyqgv5h00lj6i6qlp8pad9g Muni-Link Service Lines Maintenance Type: Maintenance Duration: 3 hours Affected Components: Service Lines Mar 11, 22:00:00 GMT+0 - Identified - Please expect Muni-Link Service Lines Feature to be unavailable from 6 PM EST to 9 PM EST. Mar 11, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 12, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please expect Muni-Link Service Lines Feature to be unavailable from 6 PM EST to 9 PM EST..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 11 Mar 2026 22:00:00 +0000 https://status.muni-link.com/maintenance/cmmkwdvg600dw98k883dklz3k https://status.muni-link.com/maintenance/cmmkwdvg600dw98k883dklz3k Planned Software Maintenance Type: Maintenance Duration: 2 hours Affected Components: Billing, Service Lines, Notifications Feb 25, 01:00:00 GMT+0 - Identified - Software maintenance is planned for this time. There should be no downtime during this maintenance. Feb 25, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 25, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Software maintenance is planned for this time. There should be no downtime during this maintenance..</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 25 Feb 2026 01:00:00 +0000 https://status.muni-link.com/maintenance/cmm0tc1w101kiuk4ax6mrz5fv https://status.muni-link.com/maintenance/cmm0tc1w101kiuk4ax6mrz5fv We are experiencing degraded performance due to ongoing service provider issues Type: Incident Duration: 20 hours and 6 minutes Affected Components: Liens/Loans, Billing, Payment Providers, Service Orders, Authentication, Customer Portal v2, Customer Portal v1, Service Lines, Notifications, Datamart Oct 20, 15:52:27 GMT+0 - Identified - Due to widespread issues today with our service provider (Amazon AWS) there are reports of sporadic problems within the software suite. We are monitoring the situation and will provide updates as we have them. Oct 20, 20:58:38 GMT+0 - Monitoring - Most problems appear to be resolved, we will continue to monitor the situation. Oct 21, 11:58:42 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 hours and 6 minutes

Affected Components: , , , , , , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>15:52:27</var> GMT+0</small><br><strong>Identified</strong> - Due to widespread issues today with our service provider (Amazon AWS) there are reports of sporadic problems within the software suite. We are monitoring the situation and will provide updates as we have them..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>20:58:38</var> GMT+0</small><br><strong>Monitoring</strong> - Most problems appear to be resolved, we will continue to monitor the situation. .</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>11:58:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 15:52:27 +0000 https://status.muni-link.com/incident/cmgzbdh4s033yytkp6bzfm1v5 https://status.muni-link.com/incident/cmgzbdh4s033yytkp6bzfm1v5 Planned Software Maintenance Type: Maintenance Duration: 5 hours Affected Components: Payment Providers, Customer Portal v2 Sep 28, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 28, 16:00:00 GMT+0 - Identified - Some of our integrated payment providers will be performing maintenance during this time frame. We do not anticipate any prolonged disruptions in service to the payment portal, but if any do occur they should be resolved at the end of the maintenance window. Sep 28, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components: ,

<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Some of our integrated payment providers will be performing maintenance during this time frame. We do not anticipate any prolonged disruptions in service to the payment portal, but if any do occur they should be resolved at the end of the maintenance window..</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 28 Sep 2025 16:00:00 +0000 https://status.muni-link.com/maintenance/cmg166ppn063ko39xb3v8sxqz https://status.muni-link.com/maintenance/cmg166ppn063ko39xb3v8sxqz Planned Software Maintenance Type: Maintenance Duration: 2 hours Affected Components: Authentication, Billing, Datamart Sep 17, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 17, 00:00:00 GMT+0 - Identified - Software maintenance is planned for this time. There should be no downtime during this maintenance. Sep 17, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Software maintenance is planned for this time. There should be no downtime during this maintenance..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 17 Sep 2025 00:00:00 +0000 https://status.muni-link.com/maintenance/cmfcozyqd00qshkf7zoctqejo https://status.muni-link.com/maintenance/cmfcozyqd00qshkf7zoctqejo Problems accessing Muni-Link applications Type: Incident Duration: 14 minutes Affected Components: Payment Providers, Billing, Service Orders, Authentication, Liens/Loans, Customer Portal v1, Service Lines, Notifications, Datamart, Customer Portal v2 Aug 29, 12:28:18 GMT+0 - Investigating - We are getting reports of certain clients being unable to access the Muni-Link application. We are currently investigating this incident and will provide updates as we have them. Aug 29, 12:36:55 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 29, 12:42:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 14 minutes

Affected Components: , , , , , , , , ,

<p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>12:28:18</var> GMT+0</small><br><strong>Investigating</strong> - We are getting reports of certain clients being unable to access the Muni-Link application. We are currently investigating this incident and will provide updates as we have them..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>12:36:55</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>12:42:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 29 Aug 2025 12:28:18 +0000 https://status.muni-link.com/incident/cmewt6n8d0013e1co3cgieoco https://status.muni-link.com/incident/cmewt6n8d0013e1co3cgieoco Planned Software Maintenance Type: Maintenance Duration: 2 hours Affected Components: Billing Aug 22, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 22, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 22, 00:00:00 GMT+0 - Identified - Software maintenance is planned for this time. There should be no downtime during this maintenance. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Software maintenance is planned for this time. There should be no downtime during this maintenance..</p> ]]> Fri, 22 Aug 2025 00:00:00 +0000 https://status.muni-link.com/maintenance/cmelt8cbt0001nv6q44hr57un https://status.muni-link.com/maintenance/cmelt8cbt0001nv6q44hr57un Planned Software Maintenance Type: Maintenance Duration: 2 hours Affected Components: Billing, Customer Portal v2 Aug 8, 00:00:00 GMT+0 - Identified - Software maintenance is planned for this time. There should be no downtime during this maintenance. Aug 8, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 8, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Software maintenance is planned for this time. There should be no downtime during this maintenance..</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 8 Aug 2025 00:00:00 +0000 https://status.muni-link.com/maintenance/cmdrgf1vd00hlkrqcsjw54ppn https://status.muni-link.com/maintenance/cmdrgf1vd00hlkrqcsjw54ppn Planned Software Maintenance Type: Maintenance Duration: 2 hours Affected Components: Billing, Authentication, Payment Providers, Customer Portal v2 Jul 11, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 11, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 11, 00:00:00 GMT+0 - Identified - Software maintenance is planned for this time. There should be no downtime during this maintenance. Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Software maintenance is planned for this time. There should be no downtime during this maintenance..</p> ]]> Fri, 11 Jul 2025 00:00:00 +0000 https://status.muni-link.com/maintenance/cmcxndw8z004g108k19hbxldq https://status.muni-link.com/maintenance/cmcxndw8z004g108k19hbxldq Planned Software Maintenance Type: Maintenance Duration: 2 hours Affected Components: Billing, Authentication, Payment Providers, Customer Portal v2 Jul 9, 00:00:00 GMT+0 - Identified - Software maintenance is planned for this time. There should be no downtime during this maintenance. Jul 9, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 9, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Software maintenance is planned for this time. There should be no downtime during this maintenance..</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 9 Jul 2025 00:00:00 +0000 https://status.muni-link.com/maintenance/cmcko8sbv001d104o5rnzbynh https://status.muni-link.com/maintenance/cmcko8sbv001d104o5rnzbynh Planned Software Maintenance Type: Maintenance Duration: 2 hours Affected Components: Billing, Customer Portal v2 Jun 11, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 11, 00:00:00 GMT+0 - Identified - Software maintenance is planned for this time. There should be no downtime during this maintenance. Jun 11, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Software maintenance is planned for this time. There should be no downtime during this maintenance..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 11 Jun 2025 00:00:00 +0000 https://status.muni-link.com/maintenance/cmbjmzkq9000tq7l8p1qrx8r3 https://status.muni-link.com/maintenance/cmbjmzkq9000tq7l8p1qrx8r3 Partial System Outage Type: Incident Duration: 1 hour and 24 minutes Affected Components: Billing, Service Orders, Authentication, Payment Providers, Customer Portal v1, Liens/Loans, Service Lines, Notifications, Datamart, Customer Portal v2 May 6, 21:52:37 GMT+0 - Resolved - This incident has been resolved. May 6, 20:28:32 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 1 hour and 24 minutes

Affected Components: , , , , , , , , ,

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>21:52:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>20:28:32</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Tue, 6 May 2025 20:28:32 +0000 https://status.muni-link.com/incident/cmacypnel000j1aaaxo0vmszw https://status.muni-link.com/incident/cmacypnel000j1aaaxo0vmszw Partial System Outage Type: Incident Duration: 34 minutes Affected Components: Billing, Service Orders, Customer Portal v1, Authentication, Liens/Loans, Payment Providers, Service Lines, Notifications, Datamart, Customer Portal v2 Apr 29, 15:38:13 GMT+0 - Identified - The problem has been identified and service should be restored. Apr 29, 16:10:34 GMT+0 - Resolved - This incident has been resolved. Apr 29, 15:36:43 GMT+0 - Investigating - We are aware of issues that are impacting system access for certain users. We are investigating the issue and will post updates as they become available. Type: Incident

Duration: 34 minutes

Affected Components: , , , , , , , , ,

<p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>15:38:13</var> GMT+0</small><br><strong>Identified</strong> - The problem has been identified and service should be restored..</p> <p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>16:10:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>15:36:43</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of issues that are impacting system access for certain users. We are investigating the issue and will post updates as they become available..</p> ]]> Tue, 29 Apr 2025 15:36:43 +0000 https://status.muni-link.com/incident/cma2o7f0j0014fk3smfaoc68p https://status.muni-link.com/incident/cma2o7f0j0014fk3smfaoc68p Planned Software Maintenance Type: Maintenance Duration: 2 hours Affected Components: Billing Apr 16, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 16, 00:00:00 GMT+0 - Identified - Software maintenance is planned for this time. There should be no downtime during this maintenance. Apr 16, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Software maintenance is planned for this time. There should be no downtime during this maintenance..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 16 Apr 2025 00:00:00 +0000 https://status.muni-link.com/maintenance/cm98rbjg8002zmx2c8o6al6o7 https://status.muni-link.com/maintenance/cm98rbjg8002zmx2c8o6al6o7 Customer Portal payments may be experiencing degraded functionality Type: Incident Duration: 3 hours and 28 minutes Affected Components: Customer Portal v2 Mar 20, 12:00:00 GMT+0 - Investigating - We are currently investigating this incident. It appears to only be impacting only customers with specific payment integrations Mar 20, 15:23:17 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 20, 15:28:19 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 28 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. It appears to only be impacting only customers with specific payment integrations.</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>15:23:17</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>15:28:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 20 Mar 2025 12:00:00 +0000 https://status.muni-link.com/incident/cm8hc2k2c002sc16ene7s58b7 https://status.muni-link.com/incident/cm8hc2k2c002sc16ene7s58b7 Planned Software Maintenance Type: Maintenance Duration: 2 hours Affected Components: Billing, Service Orders, Customer Portal v2, Payment Providers Mar 19, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 19, 00:00:00 GMT+0 - Identified - Software maintenance is planned for this time. There should be no downtime during this maintenance. Mar 19, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Software maintenance is planned for this time. There should be no downtime during this maintenance..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 19 Mar 2025 00:00:00 +0000 https://status.muni-link.com/maintenance/cm84xyd7q0001104yqlpx1obl https://status.muni-link.com/maintenance/cm84xyd7q0001104yqlpx1obl Planned Software Maintenance Type: Maintenance Duration: 2 hours Affected Components: Billing, Service Orders Feb 21, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 21, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 21, 01:00:00 GMT+0 - Identified - Software maintenance is planned for this time. There should be no downtime during this maintenance. Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Software maintenance is planned for this time. There should be no downtime during this maintenance..</p> ]]> Fri, 21 Feb 2025 01:00:00 +0000 https://status.muni-link.com/maintenance/cm70srxvb0019g5qm74nniaoq https://status.muni-link.com/maintenance/cm70srxvb0019g5qm74nniaoq Database Servers Upgrade Type: Maintenance Duration: 3 hours Affected Components: Billing, Service Orders, Service Lines, Customer Portal v1, Customer Portal v2, Datamart, Authentication, Liens/Loans, Payment Providers, Notifications Feb 12, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 12, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 12, 00:00:00 GMT+0 - Identified - We plan to begin upgrading some of the database servers with additional resources to handle future growth. This will be done in a rolling way purposely designed to minimize any downtime risks. With that said we do not expect any downtime associated with these upgrades. Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , ,

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We plan to begin upgrading some of the database servers with additional resources to handle future growth. This will be done in a rolling way purposely designed to minimize any downtime risks. With that said we do not expect any downtime associated with these upgrades..</p> ]]> Wed, 12 Feb 2025 00:00:00 +0000 https://status.muni-link.com/maintenance/cm70n0h8k000zkbnds5bwaf13 https://status.muni-link.com/maintenance/cm70n0h8k000zkbnds5bwaf13 Issues sending Biller Initiated Files (BIF) for new accounts if Invoice Cloud is in use Type: Incident Duration: 3 hours and 22 minutes Affected Components: Payment Providers Jan 27, 14:48:09 GMT+0 - Identified - This includes brand new accounts and accounts created from a finalization. We are actively working to correct the issue and will provide an update once we have reached a resolution. Jan 27, 18:10:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 22 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>14:48:09</var> GMT+0</small><br><strong>Identified</strong> - This includes brand new accounts and accounts created from a finalization. We are actively working to correct the issue and will provide an update once we have reached a resolution..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>18:10:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 27 Jan 2025 14:48:09 +0000 https://status.muni-link.com/incident/cm6f5yhqs003p4n3zyz8whgt7 https://status.muni-link.com/incident/cm6f5yhqs003p4n3zyz8whgt7 Planned Software Maintenance Type: Maintenance Duration: 2 hours Affected Components: Billing, Service Orders, Service Lines, Customer Portal v2, Datamart, Authentication, Payment Providers, Notifications Jan 23, 01:30:01 GMT+0 - Identified - Maintenance is now in progress Jan 23, 03:30:00 GMT+0 - Completed - Maintenance has completed successfully Jan 23, 01:30:00 GMT+0 - Identified - Software maintenance is planned for this time. There should be no downtime during this maintenance. Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , ,

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>01:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - Software maintenance is planned for this time. There should be no downtime during this maintenance..</p> ]]> Thu, 23 Jan 2025 01:30:00 +0000 https://status.muni-link.com/maintenance/cm6812ii90015ww2x6mhj54o0 https://status.muni-link.com/maintenance/cm6812ii90015ww2x6mhj54o0 Planned Software Maintenance Type: Maintenance Duration: 2 hours Affected Components: Billing, Service Orders, Service Lines, Customer Portal v2, Datamart, Authentication, Payment Providers, Notifications Jan 22, 01:00:00 GMT+0 - Identified - Software maintenance is planned for this time. There should be no downtime during this maintenance. Jan 22, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 22, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , ,

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Software maintenance is planned for this time. There should be no downtime during this maintenance..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 22 Jan 2025 01:00:00 +0000 https://status.muni-link.com/maintenance/cm5xy92tg001m118mwlq0pks5 https://status.muni-link.com/maintenance/cm5xy92tg001m118mwlq0pks5 Planned System Maintenance Type: Maintenance Duration: 49 minutes Affected Components: Billing, Service Orders, Customer Portal v2, Datamart, Authentication, Payment Providers Jan 15, 00:00:00 GMT+0 - Identified - System maintenance is planned for this time. There should be no downtime during this maintenance. Jan 15, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 15, 00:49:13 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 49 minutes

Affected Components: , , , , ,

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - System maintenance is planned for this time. There should be no downtime during this maintenance..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>00:49:13</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 15 Jan 2025 00:00:00 +0000 https://status.muni-link.com/maintenance/cm5v1zz2t001sfiatvwqvylq2 https://status.muni-link.com/maintenance/cm5v1zz2t001sfiatvwqvylq2 Database Maintenance Type: Maintenance Duration: 3 hours Affected Components: Billing Dec 11, 00:00:00 GMT+0 - Identified - We are planning to perform database nodes and cluster maintenance from 7 PM to 10 PM EST on December 10th. There should be no impact to application access. Dec 11, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 11, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning to perform database nodes and cluster maintenance from 7 PM to 10 PM EST on December 10th. There should be no impact to application access..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 11 Dec 2024 00:00:00 +0000 https://status.muni-link.com/maintenance/cm4bj977000021fr9ctdjqjyr https://status.muni-link.com/maintenance/cm4bj977000021fr9ctdjqjyr Planned Software Maintenance Type: Maintenance Duration: 2 hours Affected Components: Billing, Service Orders, Service Lines, Datamart Dec 6, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 6, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 6, 01:00:00 GMT+0 - Identified - Software maintenance is planned for this time. There should be no downtime during this maintenance. Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Software maintenance is planned for this time. There should be no downtime during this maintenance..</p> ]]> Fri, 6 Dec 2024 01:00:00 +0000 https://status.muni-link.com/maintenance/cm3ysa64w002r57e62pdmkfb6 https://status.muni-link.com/maintenance/cm3ysa64w002r57e62pdmkfb6 Partial System Outage Type: Incident Affected Components: Billing Dec 4, 17:20:00 GMT+0 - Resolved - We quickly resolved the incident within a few minutes. Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>17:20:00</var> GMT+0</small><br><strong>Resolved</strong> - We quickly resolved the incident within a few minutes..</p> ]]> Wed, 4 Dec 2024 17:20:00 +0000 https://status.muni-link.com/incident/cm4bjb0zc00061fr9w9syb18e https://status.muni-link.com/incident/cm4bjb0zc00061fr9w9syb18e System Maintenance Type: Maintenance Duration: 3 hours Affected Components: Billing, Service Orders, Service Lines, Customer Portal v1, Customer Portal v2, Datamart, Authentication, Liens/Loans, Payment Providers, Notifications Nov 13, 00:00:00 GMT+0 - Identified - Some systems will be undergoing maintenance during this time. There is no expected downtime during this maintenance. Nov 13, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Nov 13, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , ,

<p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Some systems will be undergoing maintenance during this time. There is no expected downtime during this maintenance..</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 13 Nov 2024 00:00:00 +0000 https://status.muni-link.com/maintenance/cm3elv5h0001tehyzswu5kz5z https://status.muni-link.com/maintenance/cm3elv5h0001tehyzswu5kz5z Planned Software Maintenance Type: Maintenance Duration: 2 hours Affected Components: Billing, Service Orders, Service Lines, Authentication Nov 6, 02:00:00 GMT+0 - Identified - Software maintenance is planned for this time. There should be no downtime during this maintenance. Nov 6, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 6, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Software maintenance is planned for this time. There should be no downtime during this maintenance..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 6 Nov 2024 02:00:00 +0000 https://status.muni-link.com/maintenance/cm2urgr9y0003hw1axvst0p7h https://status.muni-link.com/maintenance/cm2urgr9y0003hw1axvst0p7h Partial System Outage Type: Incident Duration: 3 hours and 10 minutes Affected Components: Billing, Service Orders, Service Lines, Customer Portal v1, Customer Portal v2, Datamart, Authentication, Liens/Loans, Payment Providers, Notifications Oct 30, 14:55:53 GMT+0 - Investigating - We are receiving reports that some customers are having trouble accessing the system. We are currently investigating. Oct 30, 15:05:32 GMT+0 - Resolved - This incident has been resolved. Oct 30, 15:21:47 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 30, 15:28:59 GMT+0 - Monitoring - Access is restored. We are monitoring the system. Oct 30, 18:06:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 10 minutes

Affected Components: , , , , , , , , ,

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>14:55:53</var> GMT+0</small><br><strong>Investigating</strong> - We are receiving reports that some customers are having trouble accessing the system. We are currently investigating..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>15:05:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>15:21:47</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>15:28:59</var> GMT+0</small><br><strong>Monitoring</strong> - Access is restored. We are monitoring the system..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>18:06:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 30 Oct 2024 14:55:53 +0000 https://status.muni-link.com/incident/cm2w01h5o000p2t1zein8biir https://status.muni-link.com/incident/cm2w01h5o000p2t1zein8biir Partial System Outage Type: Incident Duration: 39 minutes Affected Components: Billing, Service Orders, Service Lines, Customer Portal v1, Customer Portal v2, Datamart, Authentication, Liens/Loans, Payment Providers, Notifications Sep 27, 17:12:28 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 27, 17:08:15 GMT+0 - Investigating - We have reports that some clients are unable to access the system. We are Investigating the situation and are working toward a resolution. Sep 27, 17:46:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 39 minutes

Affected Components: , , , , , , , , ,

<p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>17:12:28</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>17:08:15</var> GMT+0</small><br><strong>Investigating</strong> - We have reports that some clients are unable to access the system. We are Investigating the situation and are working toward a resolution..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>17:46:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 27 Sep 2024 17:08:15 +0000 https://status.muni-link.com/incident/cm1kz8gxj001tw28frh9fd22g https://status.muni-link.com/incident/cm1kz8gxj001tw28frh9fd22g Partial System Outage Type: Incident Duration: 22 hours and 40 minutes Affected Components: Billing, Service Orders, Service Lines, Customer Portal v1, Customer Portal v2, Datamart, Authentication, Liens/Loans, Payment Providers, Notifications Sep 27, 12:04:28 GMT+0 - Resolved - This incident has been resolved. Sep 26, 13:24:40 GMT+0 - Investigating - We are aware that some clients are experiencing problems trying to access the system. We are currently investigating this incident. Sep 26, 13:44:53 GMT+0 - Identified - The source of the problem has been identified and we are working towards a resolution. We expect the system to be back online by 11:00AM EST. Sep 26, 14:00:04 GMT+0 - Monitoring - Service has been restored for most clients, we are continuing to monitor the situation. Type: Incident

Duration: 22 hours and 40 minutes

Affected Components: , , , , , , , , ,

<p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>12:04:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>13:24:40</var> GMT+0</small><br><strong>Investigating</strong> - We are aware that some clients are experiencing problems trying to access the system. We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>13:44:53</var> GMT+0</small><br><strong>Identified</strong> - The source of the problem has been identified and we are working towards a resolution. We expect the system to be back online by 11:00AM EST..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>14:00:04</var> GMT+0</small><br><strong>Monitoring</strong> - Service has been restored for most clients, we are continuing to monitor the situation..</p> ]]> Thu, 26 Sep 2024 13:24:40 +0000 https://status.muni-link.com/incident/cm1jbt26p0001i8atximj6lpz https://status.muni-link.com/incident/cm1jbt26p0001i8atximj6lpz Experiencing System Interruptions Type: Incident Duration: 47 minutes Affected Components: Billing, Service Orders, Service Lines, Customer Portal v1, Customer Portal v2, Datamart, Authentication, Liens/Loans, Payment Providers, Notifications Aug 5, 17:41:26 GMT+0 - Monitoring - Systems are operational and being monitored. Aug 5, 18:07:32 GMT+0 - Resolved - This incident has been resolved. Aug 5, 17:20:44 GMT+0 - Investigating - We are receiving reports that some customers are unable to access the system. We are currently investigating and will post updates as they become available Type: Incident

Duration: 47 minutes

Affected Components: , , , , , , , , ,

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>17:41:26</var> GMT+0</small><br><strong>Monitoring</strong> - Systems are operational and being monitored..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>18:07:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>17:20:44</var> GMT+0</small><br><strong>Investigating</strong> - We are receiving reports that some customers are unable to access the system. We are currently investigating and will post updates as they become available.</p> ]]> Mon, 5 Aug 2024 17:20:44 +0000 https://status.muni-link.com/incident/clzh9chm171841hzo6k6krgzvz https://status.muni-link.com/incident/clzh9chm171841hzo6k6krgzvz System Outage Type: Incident Affected Components: Billing, Service Orders, Service Lines, Notifications, Customer Portal v1, Customer Portal v2, Datamart, Authentication, Liens/Loans, Payment Providers May 31, 00:16:20 GMT+0 - Resolved - Issue is resolved. We will continue to monitor. Type: Incident

Affected Components: , , , , , , , , ,

<p><small>May <var data-var='date'> 31</var>, <var data-var='time'>00:16:20</var> GMT+0</small><br><strong>Resolved</strong> - Issue is resolved. We will continue to monitor..</p> ]]> Fri, 31 May 2024 00:16:20 +0000 https://status.muni-link.com/incident/clwtxotqx30506b6ocr9njoqno https://status.muni-link.com/incident/clwtxotqx30506b6ocr9njoqno Periodic instability of the system Type: Incident Duration: 2 hours and 14 minutes Affected Components: Billing, Service Orders, Service Lines, Notifications, Customer Portal v1, Customer Portal v2, Datamart, Authentication, Liens/Loans, Payment Providers May 24, 16:04:23 GMT+0 - Monitoring - Some customers are reporting inability to access the system and periods of slow system response. We are actively working towards a resolution. May 24, 18:18:10 GMT+0 - Resolved - The stability issues are resolved and the system is functioning normally. Type: Incident

Duration: 2 hours and 14 minutes

Affected Components: , , , , , , , , ,

<p><small>May <var data-var='date'> 24</var>, <var data-var='time'>16:04:23</var> GMT+0</small><br><strong>Monitoring</strong> - Some customers are reporting inability to access the system and periods of slow system response. We are actively working towards a resolution..</p> <p><small>May <var data-var='date'> 24</var>, <var data-var='time'>18:18:10</var> GMT+0</small><br><strong>Resolved</strong> - The stability issues are resolved and the system is functioning normally. .</p> ]]> Fri, 24 May 2024 16:04:23 +0000 https://status.muni-link.com/incident/clwkvh2ci88826booe9u36yelp https://status.muni-link.com/incident/clwkvh2ci88826booe9u36yelp Investigating incidents of some clients being unable to log in Type: Incident Duration: 31 minutes Affected Components: Billing, Service Orders, Service Lines, Notifications, Customer Portal v1, Customer Portal v2, Datamart, Authentication, Liens/Loans, Payment Providers May 20, 16:56:40 GMT+0 - Monitoring - Investigating incidents of some clients being unable to log in. The incident is under active investation, updates will be posted as we have them. May 20, 17:28:08 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 31 minutes

Affected Components: , , , , , , , , ,

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>16:56:40</var> GMT+0</small><br><strong>Monitoring</strong> - Investigating incidents of some clients being unable to log in. The incident is under active investation, updates will be posted as we have them..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>17:28:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 May 2024 16:56:40 +0000 https://status.muni-link.com/incident/clwf7ky0v764686qmna3h8h50ib https://status.muni-link.com/incident/clwf7ky0v764686qmna3h8h50ib Partial Outtage Type: Incident Duration: 1 hour and 34 minutes Affected Components: Billing May 7, 22:41:51 GMT+0 - Resolved - This incident has been resolved. May 7, 21:07:39 GMT+0 - Investigating - We are currently investigating this incident. We have a partial outage that is not impacting all customers. Investigating route cause. At this time we believe it to be mainly impacting batching processes for a subset of our user base. May 7, 21:41:28 GMT+0 - Identified - The issue has been identified and our team is working to resolve. Type: Incident

Duration: 1 hour and 34 minutes

Affected Components:

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>22:41:51</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>21:07:39</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We have a partial outage that is not impacting all customers. Investigating route cause. At this time we believe it to be mainly impacting batching processes for a subset of our user base..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>21:41:28</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified and our team is working to resolve. .</p> ]]> Tue, 7 May 2024 21:07:39 +0000 https://status.muni-link.com/incident/clvwvtnqp60057beoohwgk9cc2 https://status.muni-link.com/incident/clvwvtnqp60057beoohwgk9cc2 Some customers are reporting the inability to access certain parts of the system Type: Incident Duration: 18 minutes Affected Components: Billing May 1, 15:22:39 GMT+0 - Resolved - This incident has been resolved. May 1, 15:04:55 GMT+0 - Identified - We are investigating an incident that is causing some customers to be unable to access certain parts of the system Type: Incident

Duration: 18 minutes

Affected Components:

<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>15:22:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>15:04:55</var> GMT+0</small><br><strong>Identified</strong> - We are investigating an incident that is causing some customers to be unable to access certain parts of the system.</p> ]]> Wed, 1 May 2024 15:04:55 +0000 https://status.muni-link.com/incident/clvny824k36120b7n2ffm8y3s7 https://status.muni-link.com/incident/clvny824k36120b7n2ffm8y3s7 Intermittent problems loading pages within Muni-Link Type: Incident Duration: 39 minutes Affected Components: Billing, Authentication Apr 15, 20:00:10 GMT+0 - Resolved - The incident is resolved are system performance is restored. Apr 15, 19:20:56 GMT+0 - Investigating - Some customers are reporting issues with the inability to load certain pages within Muni-Link. We are currently investigating the issue and will post updates as we work towards a resolution Apr 15, 19:47:34 GMT+0 - Monitoring - Performance appears to have been restored, we are continuing to monitor the situation. Type: Incident

Duration: 39 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>20:00:10</var> GMT+0</small><br><strong>Resolved</strong> - The incident is resolved are system performance is restored..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>19:20:56</var> GMT+0</small><br><strong>Investigating</strong> - Some customers are reporting issues with the inability to load certain pages within Muni-Link. We are currently investigating the issue and will post updates as we work towards a resolution.</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>19:47:34</var> GMT+0</small><br><strong>Monitoring</strong> - Performance appears to have been restored, we are continuing to monitor the situation..</p> ]]> Mon, 15 Apr 2024 19:20:56 +0000 https://status.muni-link.com/incident/clv1cbnbs13597b2oe2js51u57 https://status.muni-link.com/incident/clv1cbnbs13597b2oe2js51u57 Reported instances of errors when attempting to access the system. Type: Incident Duration: 16 minutes Affected Components: Billing, Notifications, Customer Portal v1, Customer Portal v2 Apr 1, 15:20:23 GMT+0 - Investigating - We have received reports of errors being presented and preventing use of the system. We are currently investigating and will provide updates as we have them. Apr 1, 15:28:41 GMT+0 - Monitoring - We have identified the problem, affected sites should be coming back online now. We will continue to monitor the situation. Apr 1, 15:36:03 GMT+0 - Resolved - The incident is resolved and all systems are operational. Type: Incident

Duration: 16 minutes

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>15:20:23</var> GMT+0</small><br><strong>Investigating</strong> - We have received reports of errors being presented and preventing use of the system. We are currently investigating and will provide updates as we have them..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>15:28:41</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified the problem, affected sites should be coming back online now. We will continue to monitor the situation..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>15:36:03</var> GMT+0</small><br><strong>Resolved</strong> - The incident is resolved and all systems are operational..</p> ]]> Mon, 1 Apr 2024 15:20:23 +0000 https://status.muni-link.com/incident/cluh3kdev7581bdmzkli84jly https://status.muni-link.com/incident/cluh3kdev7581bdmzkli84jly Issue Identified with real time data refresh for customers using Invoice Cloud Type: Incident Affected Components: Payment Providers Feb 20, 20:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 20 Feb 2024 20:30:00 +0000 https://status.muni-link.com/incident/clsvuci9815619bnmxwpa5onu4 https://status.muni-link.com/incident/clsvuci9815619bnmxwpa5onu4 System Outage Type: Incident Duration: 26 minutes Affected Components: Billing, Service Orders, Service Lines, Notifications, Customer Portal v1, Customer Portal v2, Datamart, Authentication, Liens/Loans Feb 5, 19:32:11 GMT+0 - Identified - The source of the problem has been identified and we are working toward a resolution. Feb 5, 19:25:21 GMT+0 - Investigating - We are currently investigating this incident. We will provide updates as information becomes available. Feb 5, 19:40:44 GMT+0 - Monitoring - We have identified the problem and systems are starting to come back online. Feb 5, 19:47:33 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. We expect full system performance to be restored within 3 hours. Feb 5, 19:51:11 GMT+0 - Resolved - The incident is resolved and the system is back to operational. Type: Incident

Duration: 26 minutes

Affected Components: , , , , , , , ,

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>19:32:11</var> GMT+0</small><br><strong>Identified</strong> - The source of the problem has been identified and we are working toward a resolution..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>19:25:21</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We will provide updates as information becomes available..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>19:40:44</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified the problem and systems are starting to come back online..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>19:47:33</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. We expect full system performance to be restored within 3 hours..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>19:51:11</var> GMT+0</small><br><strong>Resolved</strong> - The incident is resolved and the system is back to operational..</p> ]]> Mon, 5 Feb 2024 19:25:21 +0000 https://status.muni-link.com/incident/cls9bnni823894bzn3kgz3ke1k https://status.muni-link.com/incident/cls9bnni823894bzn3kgz3ke1k