Muni-Link - Partial System Outage – Incident details

All systems operational

Partial System Outage

Resolved
Degraded performance
Started about 1 year agoLasted about 3 hours

Affected

Billing

Partial outage from 2:55 PM to 3:05 PM, Operational from 3:05 PM to 3:21 PM, Partial outage from 3:21 PM to 3:28 PM, Degraded performance from 3:28 PM to 6:06 PM

Service Orders

Partial outage from 2:55 PM to 3:05 PM, Operational from 3:05 PM to 3:21 PM, Partial outage from 3:21 PM to 3:28 PM, Degraded performance from 3:28 PM to 6:06 PM

Service Lines

Partial outage from 2:55 PM to 3:05 PM, Operational from 3:05 PM to 3:21 PM, Partial outage from 3:21 PM to 3:28 PM, Degraded performance from 3:28 PM to 6:06 PM

Notifications

Partial outage from 2:55 PM to 3:05 PM, Operational from 3:05 PM to 3:21 PM, Partial outage from 3:21 PM to 3:28 PM, Degraded performance from 3:28 PM to 6:06 PM

Customer Portal v1

Partial outage from 2:55 PM to 3:05 PM, Operational from 3:05 PM to 3:21 PM, Partial outage from 3:21 PM to 3:28 PM, Degraded performance from 3:28 PM to 6:06 PM

Customer Portal v2

Partial outage from 2:55 PM to 3:05 PM, Operational from 3:05 PM to 3:21 PM, Partial outage from 3:21 PM to 3:28 PM, Degraded performance from 3:28 PM to 6:06 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Access is restored. We are monitoring the system.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are receiving reports that some customers are having trouble accessing the system. We are currently investigating.