Muni-Link - We are experiencing degraded performance due to ongoing service provider issues – Incident details

All systems operational

Show current status

We are experiencing degraded performance due to ongoing service provider issues

ResolvedDegraded performance20 hours 6 minutes

Affected

Billing

Degraded performance from 3:52 PM to 11:58 AM

Service Orders

Degraded performance from 3:52 PM to 11:58 AM

Service Lines

Degraded performance from 3:52 PM to 11:58 AM

Notifications

Degraded performance from 3:52 PM to 11:58 AM

Customer Portal v1

Degraded performance from 3:52 PM to 11:58 AM

Customer Portal v2

Degraded performance from 3:52 PM to 11:58 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Most problems appear to be resolved, we will continue to monitor the situation.

  • IdentifiedUTC

    Due to widespread issues today with our service provider (Amazon AWS) there are reports of sporadic problems within the software suite. We are monitoring the situation and will provide updates as we have them.