Muni-Link - We are monitoring reports of degraded performance and intermittent connectivity issues – Incident details

All systems operational

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We are monitoring reports of degraded performance and intermittent connectivity issues

ResolvedDegraded performance45 hours 55 minutes

Affected

Billing

Degraded performance from 8:40 PM to 12:38 PM, Operational from 12:38 PM to 2:36 PM, Degraded performance from 2:36 PM to 6:35 PM

Service Orders

Degraded performance from 8:40 PM to 12:38 PM, Operational from 12:38 PM to 2:36 PM, Degraded performance from 2:36 PM to 6:35 PM

Service Lines

Degraded performance from 8:40 PM to 12:38 PM, Operational from 12:38 PM to 2:36 PM, Degraded performance from 2:36 PM to 6:35 PM

Notifications

Degraded performance from 8:40 PM to 12:38 PM, Operational from 12:38 PM to 2:36 PM, Degraded performance from 2:36 PM to 6:35 PM

Customer Portal v1

Degraded performance from 8:40 PM to 12:38 PM, Operational from 12:38 PM to 2:36 PM, Degraded performance from 2:36 PM to 6:35 PM

Customer Portal v2

Degraded performance from 8:40 PM to 12:38 PM, Operational from 12:38 PM to 2:36 PM, Degraded performance from 2:36 PM to 6:35 PM

  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are aware of continued issues with accessing the system. The causes are under investigation and we are working towards a resolution.

  • ResolvedUTC

    We are not seeing any more reports of degraded performance this morning. The problems were most likely related to various internet outages caused by severe weather.

  • MonitoringUTC

    We are monitoring reports of degraded performance and intermittent connectivity issues. We are investigating activity from our service providers. Updates will be provided as they are available.