Muni-Link - Notice history

All systems operational

Billing - Operational

100% - uptime
Feb 2024 · 99.94%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Service Orders - Operational

100% - uptime
Feb 2024 · 99.94%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Service Lines - Operational

100% - uptime
Feb 2024 · 99.94%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Notifications - Operational

100% - uptime
Feb 2024 · 99.94%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Customer Portal v1 - Operational

100% - uptime
Feb 2024 · 99.94%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Customer Portal v2 - Operational

100% - uptime
Feb 2024 · 99.94%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Datamart - Operational

100% - uptime
Feb 2024 · 99.94%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Authentication - Operational

100% - uptime
Feb 2024 · 99.94%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Liens/Loans - Operational

100% - uptime
Feb 2024 · 99.94%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Payment Providers - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Notice history

Apr 2024

Planned Software Maintenance
  • Completed
    April 24, 2024 at 12:00 AM
    Completed
    April 24, 2024 at 12:00 AM

    Software maintenance is planned for this time. There should be no downtime during this maintenance.

Intermittent problems loading pages within Muni-Link
  • Resolved
    Resolved

    The incident is resolved are system performance is restored.

  • Monitoring
    Monitoring

    Performance appears to have been restored, we are continuing to monitor the situation.

  • Investigating
    Investigating

    Some customers are reporting issues with the inability to load certain pages within Muni-Link. We are currently investigating the issue and will post updates as we work towards a resolution

Reported instances of errors when attempting to access the system.
  • Resolved
    Resolved

    The incident is resolved and all systems are operational.

  • Monitoring
    Monitoring

    We have identified the problem, affected sites should be coming back online now. We will continue to monitor the situation.

  • Investigating
    Investigating

    We have received reports of errors being presented and preventing use of the system. We are currently investigating and will provide updates as we have them.

Mar 2024

Planned Software Maintenance
  • Completed
    March 27, 2024 at 1:09 AM
    Completed
    March 27, 2024 at 1:09 AM

    Maintenance is complete.

  • In progress
    March 27, 2024 at 12:00 AM
    In progress
    March 27, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    March 27, 2024 at 12:00 AM
    Planned
    March 27, 2024 at 12:00 AM

    Software maintenance is planned for this time. There should be no downtime during this maintenance.

Feb 2024

Planned Software Maintenance
  • Completed
    February 28, 2024 at 1:53 AM
    Completed
    February 28, 2024 at 1:53 AM

    Maintenance completed

  • In progress
    February 28, 2024 at 1:00 AM
    In progress
    February 28, 2024 at 1:00 AM
    Maintenance is now in progress
  • Planned
    February 28, 2024 at 1:00 AM
    Planned
    February 28, 2024 at 1:00 AM

    We are planning for a scheduled maintenance during this time. There should be no service interruptions or downtime during this maintenance.

Issue Identified with real time data refresh for customers using Invoice Cloud
  • Resolved
    Resolved
    This incident has been resolved.
System Outage
  • Resolved
    Resolved

    The incident is resolved and the system is back to operational.

  • Monitoring
    Update

    We implemented a fix and are currently monitoring the result. We expect full system performance to be restored within 3 hours.

  • Monitoring
    Monitoring

    We have identified the problem and systems are starting to come back online.

  • Identified
    Identified

    The source of the problem has been identified and we are working toward a resolution.

  • Investigating
    Investigating

    We are currently investigating this incident. We will provide updates as information becomes available.

Scheduled Software Maintenance
  • Completed
    February 01, 2024 at 4:00 AM
    Completed
    February 01, 2024 at 4:00 AM

    Maintenance has completed successfully

  • In progress
    February 01, 2024 at 1:00 AM
    In progress
    February 01, 2024 at 1:00 AM

    Maintenance is now in progress

  • Planned
    February 01, 2024 at 1:00 AM
    Planned
    February 01, 2024 at 1:00 AM

    We are planning for a scheduled maintenance during that time. There will not be any service interruptions during this maintenance.

Feb 2024 to Apr 2024

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