Muni-Link - Notice history

All systems operational

Billing - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Service Orders - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Service Lines - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Notifications - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Customer Portal v1 - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Customer Portal v2 - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Datamart - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Authentication - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Liens/Loans - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Payment Providers - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Notice history

Feb 2025

Planned Software Maintenance
  • Completed
    February 21, 2025 at 3:00 AM
    Completed
    February 21, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    February 21, 2025 at 1:00 AM
    In progress
    February 21, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    February 21, 2025 at 1:00 AM
    Planned
    February 21, 2025 at 1:00 AM

    Software maintenance is planned for this time. There should be no downtime during this maintenance.

Database Servers Upgrade
  • Completed
    February 12, 2025 at 3:00 AM
    Completed
    February 12, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    February 12, 2025 at 12:00 AM
    In progress
    February 12, 2025 at 12:00 AM
    Maintenance is now in progress
  • Planned
    February 12, 2025 at 12:00 AM
    Planned
    February 12, 2025 at 12:00 AM

    We plan to begin upgrading some of the database servers with additional resources to handle future growth. This will be done in a rolling way purposely designed to minimize any downtime risks. With that said we do not expect any downtime associated with these upgrades.

Jan 2025

Issues sending Biller Initiated Files (BIF) for new accounts if Invoice Cloud is in use
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    This includes brand new accounts and accounts created from a finalization. We are actively working to correct the issue and will provide an update once we have reached a resolution.

Planned Software Maintenance
  • Completed
    January 23, 2025 at 3:30 AM
    Completed
    January 23, 2025 at 3:30 AM
    Maintenance has completed successfully
  • In progress
    January 23, 2025 at 1:30 AM
    In progress
    January 23, 2025 at 1:30 AM
    Maintenance is now in progress
  • Planned
    January 23, 2025 at 1:30 AM
    Planned
    January 23, 2025 at 1:30 AM

    Software maintenance is planned for this time. There should be no downtime during this maintenance.

Planned Software Maintenance
  • Completed
    January 22, 2025 at 3:00 AM
    Completed
    January 22, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    January 22, 2025 at 1:00 AM
    In progress
    January 22, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    January 22, 2025 at 1:00 AM
    Planned
    January 22, 2025 at 1:00 AM

    Software maintenance is planned for this time. There should be no downtime during this maintenance.

Planned System Maintenance
  • Completed
    January 15, 2025 at 12:49 AM
    Completed
    January 15, 2025 at 12:49 AM
    Maintenance has completed successfully.
  • In progress
    January 15, 2025 at 12:00 AM
    In progress
    January 15, 2025 at 12:00 AM
    Maintenance is now in progress
  • Planned
    January 15, 2025 at 12:00 AM
    Planned
    January 15, 2025 at 12:00 AM

    System maintenance is planned for this time. There should be no downtime during this maintenance.

Dec 2024

Database Maintenance
  • Completed
    December 11, 2024 at 3:00 AM
    Completed
    December 11, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    December 11, 2024 at 12:00 AM
    In progress
    December 11, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    December 11, 2024 at 12:00 AM
    Planned
    December 11, 2024 at 12:00 AM

    We are planning to perform database nodes and cluster maintenance from 7 PM to 10 PM EST on December 10th. There should be no impact to application access.

Planned Software Maintenance
  • Completed
    December 06, 2024 at 3:00 AM
    Completed
    December 06, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    December 06, 2024 at 1:00 AM
    In progress
    December 06, 2024 at 1:00 AM
    Maintenance is now in progress
  • Planned
    December 06, 2024 at 1:00 AM
    Planned
    December 06, 2024 at 1:00 AM

    Software maintenance is planned for this time. There should be no downtime during this maintenance.

Partial System Outage
  • Resolved
    Resolved

    We quickly resolved the incident within a few minutes.

Dec 2024 to Feb 2025

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