Muni-Link - Notice history

All systems operational

Billing - Operational

100% - uptime
Aug 2025 · 99.99%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Service Orders - Operational

100% - uptime
Aug 2025 · 99.99%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Service Lines - Operational

100% - uptime
Aug 2025 · 99.99%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Notifications - Operational

100% - uptime
Aug 2025 · 99.99%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Customer Portal v1 - Operational

100% - uptime
Aug 2025 · 99.99%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Customer Portal v2 - Operational

100% - uptime
Aug 2025 · 99.99%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Datamart - Operational

100% - uptime
Aug 2025 · 99.99%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Authentication - Operational

100% - uptime
Aug 2025 · 99.99%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Liens/Loans - Operational

100% - uptime
Aug 2025 · 99.99%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Payment Providers - Operational

100% - uptime
Aug 2025 · 99.99%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Notice history

Oct 2025

We are experiencing degraded performance due to ongoing service provider issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Most problems appear to be resolved, we will continue to monitor the situation.

  • Identified
    Identified

    Due to widespread issues today with our service provider (Amazon AWS) there are reports of sporadic problems within the software suite. We are monitoring the situation and will provide updates as we have them.

Sep 2025

Planned Software Maintenance
  • Completed
    September 28, 2025 at 9:00 PM
    Completed
    September 28, 2025 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    September 28, 2025 at 4:00 PM
    In progress
    September 28, 2025 at 4:00 PM
    Maintenance is now in progress
  • Planned
    September 28, 2025 at 4:00 PM
    Planned
    September 28, 2025 at 4:00 PM

    Some of our integrated payment providers will be performing maintenance during this time frame. We do not anticipate any prolonged disruptions in service to the payment portal, but if any do occur they should be resolved at the end of the maintenance window.

Planned Software Maintenance
  • Completed
    September 17, 2025 at 2:00 AM
    Completed
    September 17, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    September 17, 2025 at 12:00 AM
    In progress
    September 17, 2025 at 12:00 AM
    Maintenance is now in progress
  • Planned
    September 17, 2025 at 12:00 AM
    Planned
    September 17, 2025 at 12:00 AM

    Software maintenance is planned for this time. There should be no downtime during this maintenance.

Aug 2025

Problems accessing Muni-Link applications
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are getting reports of certain clients being unable to access the Muni-Link application. We are currently investigating this incident and will provide updates as we have them.

Planned Software Maintenance
  • Completed
    August 22, 2025 at 2:00 AM
    Completed
    August 22, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    August 22, 2025 at 12:00 AM
    In progress
    August 22, 2025 at 12:00 AM
    Maintenance is now in progress
  • Planned
    August 22, 2025 at 12:00 AM
    Planned
    August 22, 2025 at 12:00 AM

    Software maintenance is planned for this time. There should be no downtime during this maintenance.

Planned Software Maintenance
  • Completed
    August 08, 2025 at 2:00 AM
    Completed
    August 08, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    August 08, 2025 at 12:00 AM
    In progress
    August 08, 2025 at 12:00 AM
    Maintenance is now in progress
  • Planned
    August 08, 2025 at 12:00 AM
    Planned
    August 08, 2025 at 12:00 AM

    Software maintenance is planned for this time. There should be no downtime during this maintenance.

Aug 2025 to Oct 2025

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