Muni-Link - Notice history

All systems operational

Billing - Operational

100% - uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Service Orders - Operational

100% - uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Service Lines - Operational

100% - uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Notifications - Operational

100% - uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Customer Portal v1 - Operational

100% - uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Customer Portal v2 - Operational

100% - uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Datamart - Operational

100% - uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Authentication - Operational

100% - uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Liens/Loans - Operational

100% - uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Payment Providers - Operational

100% - uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Notice history

Jul 2024

Database Node Maintenance
  • Completed
    July 30, 2024 at 3:00 AM
    Completed
    July 30, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    July 30, 2024 at 2:00 AM
    In progress
    July 30, 2024 at 2:00 AM
    Maintenance is now in progress
  • Planned
    July 30, 2024 at 2:00 AM
    Planned
    July 30, 2024 at 2:00 AM

    We are planning for a scheduled maintenance during this time to one of many database nodes. The maintenance should not be customer impacting.

Database Cluster Maintenance
  • Completed
    July 26, 2024 at 4:30 AM
    Completed
    July 26, 2024 at 4:30 AM
    Maintenance has completed successfully
  • In progress
    July 26, 2024 at 3:00 AM
    In progress
    July 26, 2024 at 3:00 AM
    Maintenance is now in progress
  • Planned
    July 26, 2024 at 3:00 AM
    Planned
    July 26, 2024 at 3:00 AM

    We are planning for scheduled maintenance during that time. We do not expect any outages or downtime however there is also some level of limited risk.

Database Cluster Maintenance and Upgrades
  • Completed
    July 24, 2024 at 5:00 AM
    Completed
    July 24, 2024 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    July 24, 2024 at 2:00 AM
    In progress
    July 24, 2024 at 2:00 AM
    Maintenance is now in progress
  • Planned
    July 24, 2024 at 2:00 AM
    Planned
    July 24, 2024 at 2:00 AM

    We plan to upgrade nodes in one of our database clusters tonight.

Planned Software Maintenance
  • Completed
    July 17, 2024 at 3:00 AM
    Completed
    July 17, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    July 17, 2024 at 12:00 AM
    In progress
    July 17, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    July 17, 2024 at 12:00 AM
    Planned
    July 17, 2024 at 12:00 AM

    Software maintenance is planned for this time. There should be no downtime during this maintenance.

Database Maintenance
  • Completed
    July 12, 2024 at 4:30 AM
    Completed
    July 12, 2024 at 4:30 AM
    Maintenance has completed successfully
  • In progress
    July 12, 2024 at 3:00 AM
    In progress
    July 12, 2024 at 3:00 AM
    Maintenance is now in progress
  • Planned
    July 12, 2024 at 3:00 AM
    Planned
    July 12, 2024 at 3:00 AM

    We are planning to do some database maintenance on one of several clusters. There is a low chance of negative impact.

Jun 2024

Planned Software Maintenance - Service Lines
  • Completed
    June 25, 2024 at 12:30 PM
    Completed
    June 25, 2024 at 12:30 PM
    Maintenance has completed successfully
  • In progress
    June 25, 2024 at 10:30 AM
    In progress
    June 25, 2024 at 10:30 AM
    Maintenance is now in progress
  • Planned
    June 25, 2024 at 10:30 AM
    Planned
    June 25, 2024 at 10:30 AM

    We will be performing maintenance on the Service Lines module during this time. No other services will be affected. We do not anticipate any downtime during this maintenance.

Planned Software Maintenance
  • Completed
    June 20, 2024 at 3:30 AM
    Completed
    June 20, 2024 at 3:30 AM
    Maintenance has completed successfully
  • In progress
    June 20, 2024 at 1:30 AM
    In progress
    June 20, 2024 at 1:30 AM
    Maintenance is now in progress
  • Planned
    June 20, 2024 at 1:30 AM
    Planned
    June 20, 2024 at 1:30 AM

    Planned software maintenance is planned for this time. There should be no downtime during this maintenance.

Planned Software Maintenance
  • Completed
    June 19, 2024 at 2:00 AM
    Completed
    June 19, 2024 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    June 19, 2024 at 12:00 AM
    In progress
    June 19, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    June 19, 2024 at 12:00 AM
    Planned
    June 19, 2024 at 12:00 AM

    Software maintenance is planned for this time. There should be no downtime during this maintenance.

Planned Software Maintenance
  • Completed
    June 12, 2024 at 5:41 AM
    Completed
    June 12, 2024 at 5:41 AM

    Maintenance has been completed.

  • In progress
    June 12, 2024 at 3:00 AM
    In progress
    June 12, 2024 at 3:00 AM
    Maintenance is now in progress
  • Planned
    June 12, 2024 at 3:00 AM
    Planned
    June 12, 2024 at 3:00 AM

    Software maintenance is planned for this time. There should be no downtime during this maintenance.

Planned Software Maintenance
  • Completed
    June 05, 2024 at 1:00 AM
    Completed
    June 05, 2024 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    June 05, 2024 at 12:00 AM
    In progress
    June 05, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    June 05, 2024 at 12:00 AM
    Planned
    June 05, 2024 at 12:00 AM

    Planned software maintenance is planned for this time. There should be no downtime during this maintenance.

May 2024

System Outage
  • Resolved
    Resolved

    Issue is resolved. We will continue to monitor.

Periodic instability of the system
  • Resolved
    Resolved

    The stability issues are resolved and the system is functioning normally.

  • Monitoring
    Monitoring

    Some customers are reporting inability to access the system and periods of slow system response.
    We are actively working towards a resolution.

Planned Software Maintenance
  • Completed
    May 22, 2024 at 12:29 AM
    Completed
    May 22, 2024 at 12:29 AM

    Maintenance is complete.

  • In progress
    May 22, 2024 at 12:00 AM
    In progress
    May 22, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    May 22, 2024 at 12:00 AM
    Planned
    May 22, 2024 at 12:00 AM

    We are planning for a scheduled maintenance during that time. We do not expect any system downtime during this maintenance.

Investigating incidents of some clients being unable to log in
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Investigating incidents of some clients being unable to log in. The incident is under active investation, updates will be posted as we have them.

Partial Outtage
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The issue has been identified and our team is working to resolve.

  • Investigating
    Investigating

    We are currently investigating this incident. We have a partial outage that is not impacting all customers. Investigating route cause. At this time we believe it to be mainly impacting batching processes for a subset of our user base.

May 2024 to Jul 2024

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