Muni-Link - Notice history

All systems operational

Billing - Operational

99.98% uptime
Feb 2024 · 99.94%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Service Orders - Operational

99.98% uptime
Feb 2024 · 99.94%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Service Lines - Operational

99.98% uptime
Feb 2024 · 99.94%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Notifications - Operational

99.98% uptime
Feb 2024 · 99.94%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Customer Portal v1 - Operational

99.98% uptime
Feb 2024 · 99.94%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Customer Portal v2 - Operational

99.98% uptime
Feb 2024 · 99.94%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Datamart - Operational

99.98% uptime
Feb 2024 · 99.94%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Authentication - Operational

99.98% uptime
Feb 2024 · 99.94%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Liens/Loans - Operational

99.98% uptime
Feb 2024 · 99.94%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Payment Providers - Operational

100.0% uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Notice history

View current status

Apr 2024

APR24
Planned Software Maintenance
CompletedMaintenance

  • Software maintenance is planned for this time. There should be no downtime during this maintenance.

    April 24, 2024 at 12:00 AMUTC
Intermittent problems loading pages within Muni-Link
ResolvedDegraded performance39 minutes
  • ResolvedUTC

    The incident is resolved are system performance is restored.

  • MonitoringUTC

    Performance appears to have been restored, we are continuing to monitor the situation.

  • InvestigatingUTC

    Some customers are reporting issues with the inability to load certain pages within Muni-Link. We are currently investigating the issue and will post updates as we work towards a resolution

Reported instances of errors when attempting to access the system.
ResolvedPartial outage15 minutes
  • ResolvedUTC

    The incident is resolved and all systems are operational.

  • MonitoringUTC

    We have identified the problem, affected sites should be coming back online now. We will continue to monitor the situation.

  • InvestigatingUTC

    We have received reports of errors being presented and preventing use of the system. We are currently investigating and will provide updates as we have them.

Mar 2024

MAR27
Planned Software Maintenance
CompletedMaintenance1 hour 9 minutes
  • CompletedMarch 27, 2024 at 1:09 AMUTC

    Maintenance is complete.

  • In progressMarch 27, 2024 at 12:00 AMUTC
    Maintenance is now in progress
  • PlannedMarch 27, 2024 at 12:00 AMUTC

    Software maintenance is planned for this time. There should be no downtime during this maintenance.

Feb 2024

FEB28
Planned Software Maintenance
CompletedMaintenance53 minutes
  • CompletedFebruary 28, 2024 at 1:53 AMUTC

    Maintenance completed

  • In progressFebruary 28, 2024 at 1:00 AMUTC
    Maintenance is now in progress
  • PlannedFebruary 28, 2024 at 1:00 AMUTC

    We are planning for a scheduled maintenance during this time. There should be no service interruptions or downtime during this maintenance.

Issue Identified with real time data refresh for customers using Invoice Cloud
Resolved
  • This incident has been resolved.
    UTC
System Outage
ResolvedMajor outage25 minutes
  • ResolvedUTC

    The incident is resolved and the system is back to operational.

  • UpdateUTC

    We implemented a fix and are currently monitoring the result. We expect full system performance to be restored within 3 hours.

  • MonitoringUTC

    We have identified the problem and systems are starting to come back online.

  • IdentifiedUTC

    The source of the problem has been identified and we are working toward a resolution.

  • InvestigatingUTC

    We are currently investigating this incident. We will provide updates as information becomes available.

FEB1
Scheduled Software Maintenance
CompletedMaintenance3 hours
  • CompletedFebruary 01, 2024 at 4:00 AMUTC

    Maintenance has completed successfully

  • In progressFebruary 01, 2024 at 1:00 AMUTC

    Maintenance is now in progress

  • PlannedFebruary 01, 2024 at 1:00 AMUTC

    We are planning for a scheduled maintenance during that time. There will not be any service interruptions during this maintenance.

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Feb 2024 to Apr 2024

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