Muni-Link - Notice history

All systems operational

Billing - Operational

99.99% uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
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Service Orders - Operational

99.99% uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
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Service Lines - Operational

99.99% uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
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Notifications - Operational

99.99% uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
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Customer Portal v1 - Operational

99.99% uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
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Customer Portal v2 - Operational

99.99% uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
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Datamart - Operational

99.99% uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
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Authentication - Operational

99.99% uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
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Liens/Loans - Operational

99.99% uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
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Jul 2024

Payment Providers - Operational

99.99% uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Notice history

View current status

Jul 2024

JUL30
Database Node Maintenance
CompletedMaintenance1 hour
  • CompletedJuly 30, 2024 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progressJuly 30, 2024 at 2:00 AMUTC
    Maintenance is now in progress
  • PlannedJuly 30, 2024 at 2:00 AMUTC

    We are planning for a scheduled maintenance during this time to one of many database nodes. The maintenance should not be customer impacting.

JUL26
Database Cluster Maintenance
CompletedMaintenance1 hour 30 minutes
  • CompletedJuly 26, 2024 at 4:30 AMUTC
    Maintenance has completed successfully
  • In progressJuly 26, 2024 at 3:00 AMUTC
    Maintenance is now in progress
  • PlannedJuly 26, 2024 at 3:00 AMUTC

    We are planning for scheduled maintenance during that time. We do not expect any outages or downtime however there is also some level of limited risk.

JUL24
Database Cluster Maintenance and Upgrades
CompletedMaintenance3 hours
  • CompletedJuly 24, 2024 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progressJuly 24, 2024 at 2:00 AMUTC
    Maintenance is now in progress
  • PlannedJuly 24, 2024 at 2:00 AMUTC

    We plan to upgrade nodes in one of our database clusters tonight.

JUL17
Planned Software Maintenance
CompletedMaintenance3 hours
  • CompletedJuly 17, 2024 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progressJuly 17, 2024 at 12:00 AMUTC
    Maintenance is now in progress
  • PlannedJuly 17, 2024 at 12:00 AMUTC

    Software maintenance is planned for this time. There should be no downtime during this maintenance.

JUL12
Database Maintenance
CompletedMaintenance1 hour 30 minutes
  • CompletedJuly 12, 2024 at 4:30 AMUTC
    Maintenance has completed successfully
  • In progressJuly 12, 2024 at 3:00 AMUTC
    Maintenance is now in progress
  • PlannedJuly 12, 2024 at 3:00 AMUTC

    We are planning to do some database maintenance on one of several clusters. There is a low chance of negative impact.

Jun 2024

JUN25
Planned Software Maintenance - Service Lines
CompletedMaintenance2 hours
  • CompletedJune 25, 2024 at 12:30 PMUTC
    Maintenance has completed successfully
  • In progressJune 25, 2024 at 10:30 AMUTC
    Maintenance is now in progress
  • PlannedJune 25, 2024 at 10:30 AMUTC

    We will be performing maintenance on the Service Lines module during this time. No other services will be affected. We do not anticipate any downtime during this maintenance.

JUN20
Planned Software Maintenance
CompletedMaintenance2 hours
  • CompletedJune 20, 2024 at 3:30 AMUTC
    Maintenance has completed successfully
  • In progressJune 20, 2024 at 1:30 AMUTC
    Maintenance is now in progress
  • PlannedJune 20, 2024 at 1:30 AMUTC

    Planned software maintenance is planned for this time. There should be no downtime during this maintenance.

JUN19
Planned Software Maintenance
CompletedMaintenance2 hours
  • CompletedJune 19, 2024 at 2:00 AMUTC
    Maintenance has completed successfully
  • In progressJune 19, 2024 at 12:00 AMUTC
    Maintenance is now in progress
  • PlannedJune 19, 2024 at 12:00 AMUTC

    Software maintenance is planned for this time. There should be no downtime during this maintenance.

JUN12
Planned Software Maintenance
CompletedMaintenance2 hours 41 minutes
  • CompletedJune 12, 2024 at 5:41 AMUTC

    Maintenance has been completed.

  • In progressJune 12, 2024 at 3:00 AMUTC
    Maintenance is now in progress
  • PlannedJune 12, 2024 at 3:00 AMUTC

    Software maintenance is planned for this time. There should be no downtime during this maintenance.

JUN5
Planned Software Maintenance
CompletedMaintenance1 hour
  • CompletedJune 05, 2024 at 1:00 AMUTC
    Maintenance has completed successfully
  • In progressJune 05, 2024 at 12:00 AMUTC
    Maintenance is now in progress
  • PlannedJune 05, 2024 at 12:00 AMUTC

    Planned software maintenance is planned for this time. There should be no downtime during this maintenance.

May 2024

System Outage
ResolvedMajor outage

  • Issue is resolved. We will continue to monitor.

    UTC
Periodic instability of the system
ResolvedDegraded performance2 hours 13 minutes
  • ResolvedUTC

    The stability issues are resolved and the system is functioning normally.

  • MonitoringUTC

    Some customers are reporting inability to access the system and periods of slow system response.
    We are actively working towards a resolution.

MAY22
Planned Software Maintenance
CompletedMaintenance29 minutes
  • CompletedMay 22, 2024 at 12:29 AMUTC

    Maintenance is complete.

  • In progressMay 22, 2024 at 12:00 AMUTC
    Maintenance is now in progress
  • PlannedMay 22, 2024 at 12:00 AMUTC

    We are planning for a scheduled maintenance during that time. We do not expect any system downtime during this maintenance.

Investigating incidents of some clients being unable to log in
Resolved31 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Investigating incidents of some clients being unable to log in. The incident is under active investation, updates will be posted as we have them.

Partial Outtage
ResolvedPartial outage1 hour 34 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    The issue has been identified and our team is working to resolve.

  • InvestigatingUTC

    We are currently investigating this incident. We have a partial outage that is not impacting all customers. Investigating route cause. At this time we believe it to be mainly impacting batching processes for a subset of our user base.

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